Our firm uses Best Authority to generate Tables of Authority for briefs. Its a wonderful product and I have never had any problems with it... until last week.
We were trying to get a brief out the door, you know the scenario -- its late, everyone is tired, everyone is trying to pitch in to help. I ran the Table of Authorities using Best Authority, kept the Table of Authorities to print cases that were unreported for the brief and handed the brief off to another paralegal for proofreading (remember I cannot proofread unless everyone in my office suddenly goes blind) that's the rule.
I go through the Table of Authorities and start printing cases. I check them twice and send the cases down to the attorney. The attorney calls and tells me that I am missing cases. Ummm... no I'm not. Yes you are. I don't think so. Want to see it? Yes!
Turns out that Best Authority did not pick up all the cases on the Table of Authorities. All of the cases were cited properly. I have always checked the Table of Authorities to make sure that the cases are cited to the correct page, but in the 10 years I have been using that software it never occurred to me to check to make sure it picked up every case.
Learn from my mistake!